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Returns Policy
Our Returns Policy was last updated on 31st May 2023.
Thank you for shopping at Moo's Makes!
We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
Your item must be unused and in the same condition that you received it.
The item must be in the original packaging (where applicable)
To complete your return, we require a receipt or proof of purchase.
Exempt Goods
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3 working days.
Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at moosmakesuk@gmail.com
Shipping
Please send any returns to the following address:
48 Buckton Vale Road
Carrbrook
Stalybridge
Greater Manchester
SK15 3PJ
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about this Returns Policy, You can contact us:
By visiting this page on our website: Contact Page
We strive to provide our customers with high quality items and excellent customer service. We are passionate about our craft and love to see our customers happy with their purchase. Thank you for supporting our small business!
